On-Air Now
Facebook

Steam Packet apologises for poor communication

Mon, 29 Dec 2014


The Steam Packet is apologising to passengers whose travel plans have been disrupted after the boat broke.

Ben-my-Chree services were cancelled on Saturday due to a steering fault - they're expected to resume on Wednesday.

However many passengers have been critical of the handling of the situation with criticism that they haven't been able to get through to the call centre to find out what's going on.

Those due to sail from Dublin to Douglas weren't contacted to inform them of what was happening - something the company says it will investigate once normal services are resumed.

The Steam Packet says communication has been lacking due to staffing levels and say it's been a "huge challenge" to draft in extra people to work over the festive period. 


 

Subscribe to get Energy FM News direct to your mobile device

You can get Energy FM News delivered direct to your mobile device using one of the following methods.

  • In the Apple News App on iOS search for Energy FM IOM and then just add it to your favourites
  • In the Google News & Weather App just search for Energy FM and then add us as a customised section
  • If you use an RSS Reader then just add our feed to your app, click here for our news RSS feed