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Fake messages sent to NatWest customers

Sat, 21 Jan 2017

NatWest is warning that some customers in the Isle of Man have received a fraudulent text message claiming to be from the bank.

The message appears genuine and can show up in the same message thread as real texts from NatWest, but is a fake.

The bank warns any messages urging a customer to call a number should be treated as suspicious, and that people should only use the number published on the bank's website or on bank statements.

Anyone who receives such a text can email a copy of the message to so the bank can investigate and arrange to have the number sending the messages disabled.

The bank is also reminding customers never to give out their PIN, password or card reader codes during phone conversations, as NatWest employees will not ask for these details.

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