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OFT offering help to those struggling with energy bills

Sat, 02 Dec 2023

Gas customers facing disconnection or financial challenges are being advised to contact the Isle of Man Office of Fair Trading’s (OFT) free and confidential debt counselling service.  

If disconnected or at risk, customers can authorise an experienced debt counsellor to engage with Isle of Man Energy on their behalf. The counsellor will compile a financial statement based on the customer’s income and expenditure with a view to reaching a suitable agreement with the supplier.

The process can take up to several weeks, so customers are recommended to contact the service as soon as possible.   

For those who are in receipt of benefits, it may be possible to have money deducted from their benefits at regular intervals, with the funds directed towards settling energy bills.

Householders experiencing difficulty paying their heating bills can also make use of the Government’s Energy Efficiency Scheme.

The scheme is open to any Island resident who owns a home or rents. It provides simple but effective energy efficiency items worth up to £750 free to eligible households.



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